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Thema: Purchase of in-game coins failed

  1. #1
    Neuer Benutzer Gehilfe
    Registriert seit
    27.12.2012
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    9

    Purchase of in-game coins failed

    Hello,

    Not sure if this is the right place, sorry if it isn't.

    This morning I purchased some in game gold coins (550) however they have not appeared in my account.

    The purchase shows in the account statement in the treasury:

    Name Value in euros Value in gold coins Purchase date
    550 Gold Coins 5.00 550.00 30.12.2012

    I have tried reloading a number of times.

    The payment has gone from my paypal account without problem.

    I raised a ticket with venetians: The ID is [HHF-274367].

    When i tried to raise a ticket with support at Bigpoint, Venetians does not show as a game for payment problems and it is a mandatory field, so I was unable to do that.

    Please help.


    Question 2:

    Is it possible to change my account so I do not have to sign in via bigpoint? (without losing my progress so far.

    Thanks

    Settings
    Name of Player: goose1904
    User-ID:: bpo_170122

  2. #2
    Hello
    Have answered your ticket.Please answer this. Not here in the forum. Because I must also forward it and it schleccht it's from the forum to make

    Mfg Werte70

  3. #3
    Neuer Benutzer Gehilfe
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    I have replied to the e-mail,

    Thanks for your help,

    goose1904

  4. #4
    Neuer Benutzer Gehilfe
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    Well still nothing has happened...I still don't have what I paid for.

    Hopefully something will be done now that the holidays are over
    Name of Player: goose1904
    User-ID:: bpo_170122

  5. #5
    Hello
    I had answered your ticket because some data is missing me and I therefore can I first write anything good.

    Mfg Werte70

  6. #6
    Neuer Benutzer Gehilfe
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    I replied to your e-mail... I have only received 1.

    I gave you the information requested but include it below as well

    30 Dec 2012 09:02:27 GMT
    Transaction ID: 5F8970902E535240B
    information requested

    Paypal e-mail is email removed for security

    You sent a payment of £4.49 GBP to Bigpoint S.a r.l and Co, SCS (clearing@bigpoint.com)

    It may take a few moments for this transaction to appear in your account.
    Merchant
    Bigpoint S.a r.l and Co, SCS
    clearing@bigpoint.com
    +49 408814130 Instructions to merchant
    You haven't entered any instructions.



    Description Unit price Qty Amount
    Import: Currency
    £4.49 GBP 1 £4.49 GBP

    I have also contacted support at Bigpoint but they just keep asking what game it is for...I have told the the game is Venetians 5 times

    I am really fed up with this now
    Geändert von goose1904 (03.01.2013 um 14:57 Uhr) Grund: remove e-mail
    Name of Player: goose1904
    User-ID:: bpo_170122

  7. #7
    Neuer Benutzer Gehilfe
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    Gold coins received,

    thank you zorro
    Name of Player: goose1904
    User-ID:: bpo_170122

  8. #8
    Administrator Avatar von Zorro
    Registriert seit
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    ur welcome...


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